EMS

Professional Services at EMS are tailor made value propositions offered to enterprises in the form of consultancy, support or training depending on the specific requirements of the company whether they are small, medium or a large organization.

Consultancy

• As solutions get more complex, and expertise becomes more expensive, and hard to find due to geographic locality or niche, then you need to look nearer home.

• EMS has been providing the full design, build, test and deployment of IT scenarios for customers for a number of years now.

• We have partnerships with major providers of software within the Middle East, and can provide consultation on platforms such as SAP, ORACLE, CISCO, Microsoft and also solutions and support for BlackBerry.

Support

• It is crucial that customers can access a helpdesk via email or phone, it is even more crucial that the helpdesk have local and foreign language capabilities, it is vital that the support help desk is open at all times.

• We have such a support desk that is handling 100,000 tickets a year in multiple languages round the clock.

• Our engineers are experts in their subject matter, and are continuously updated with technology they support straight from the manufacturer.

• But by far the most important aspect of our support is that it is quality controlled and it is constantly being monitored for improvements and customer satisfaction.

Training

• To equip personnel or customers with the know -how of our products and services is important for the success of the solution.

• We carry out extensive Technical, Product and Marketing training programs that can equip your staff with the necessary skills to operate, administer, manage and develop within their own domain.

• Having many programs that can cater for any size of organization

• Extensive categories of training are available from Mobile, Server, Networking, Software development and many more Technical courses.

• We also cover Strategy and Architecture training that would allow staff to understand not only their environments but be equipped for the future

Our expertise:

Our expertise lies in the following sectors:

• Banking – Trading, Account Info, Bill payments, Money transfer

• Oil And Gas – SAP, Oracle, Upstream, Downstream, Operations, Logistics, Financial, HR

• ERP and CRM

• BPO and BPM

• Telecoms – Infrastructure, Consultancy

• Networks – Firewalls, Switches, Comms

• Building and Construction – HR, Facility Management, Site Surveys, Compliance Manager

• Finance and Insurance – Calculators, Policy Manager

• Police – Criminal Database, Camera Scanners

• Airlines – Cabin Crew, Operational, HR, Finance, Airside

• Logistics – Travel, TracknTrace, Staff Monitoring

• Governments – Operational, Field, ERP