Managed Services
Managed Services
EMS partnered with 3 telecom operators in 2006 and helped them launch the BlackBerry Solution. EMS continues its partnership with these telecom operators and still provides them with complete support services for BlackBerry smartphones which we call the “Smart Managed Services” at EMS.
Right after the launch of BlackBerry Services, the support required by a telecom operator to manage and sustain commercial success of the BlackBerry Services being offered is what we try to cater to through our Managed Services portfolio. Our number of telecom operators enjoying these services has kept on growing to date with a total of 85 telecom partners in 2011.
We not only deliver the BlackBerry smartphones to the telecom operators but help them implement and provide support for the BlackBerry solution whether it is in the form of assisting them with the sales or promotion of BlackBerry smartphones or delivering the devices in less time or technical support and trainings. We believe in adding value to our partners by helping them maximize their revenue stream.
Smart Managed Services offered comprise of:
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Logistics Support: We help the telecom operator with demand planning, forecasting, ordering and shipment of their BlackBerry smartphone requirements. EMS has 7 warehouses in 3 continents to cater to the warehousing and shipping requirements.
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Sales& Marketing Support: We provide the telecom partners with a dedicated account manager who can assist them with sales management especially from the corporate sales point of view. We also help them with the planning and execution of go to market activities along with retail enablement.
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Technical Support: These services cover connectivity & network operations, product management (which includes device testing, new product introductions, and launch planning/ execution), Tier 1 & Tier 2 Technical Support, Trainings, BlackBerry Hosting Services, Dedicated technical account managers if required and much more.
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Value added Services: If required we also develop consumer or enterprise applications. Not only applications but also Telecom branded consumer portals (app stores) have been developed by us. Mobile publishing can enable the telecom operator to launch media apps for its consumers.
The benefits reaped by our telecom partners in the form of managed services are immense. It helps them achieve greater commercial success with reduced risk and reduced operational involvement. Our knowledge pool and hands on experience helps the telecom operators achieve optimal resource utilization. These benefits make our relationship with our telecom partners even stronger.